We specialise in selling a variety of luxurious and high-quality scented candles, reed diffusers, and room sprays.

Our scented candles are unique because they are made with high-quality ingredients and feature unique fragrances like Tobacco & Leather and Rosemary & Bergamot. They are designed to create a warm and inviting atmosphere in any room.

Our scented candles have long-lasting burn times, ensuring that you can enjoy their beautiful fragrances for hours on end.

Yes, our scented products are safe to use when used according to the instructions provided. We prioritise the use of high-quality ingredients to ensure a safe and enjoyable experience.

If you have any further questions or need assistance, you can contact our customer support team at info@parkscandles.com. Our team is always happy to help!

he following Credit/Debit cards are accepted for payment:

• American Express
• Maestro/Switch
• MasterCard
• Visa
• Visa Debit
• Visa Electron
• Paypal

Please note that with the above payment options, full payment will be taken immediately at checkout.

We’re sorry, we do not accept:

• Cheques
• Postal Orders

Important information:
For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

We aim to process and ship orders placed before 12:00pm (GMT) Monday–Friday on the same day. Orders placed after 12:00pm (GMT) or on weekends will be processed and shipped the following business day. Please allow up to 5 working days for order processing, especially during busy times and peak seasons.

Yes, we offer international shipping to select countries. Please refer to our shipping policy for more information on international deliveries and associated costs.

Post-Brexit, we no longer charge tax on sales to anywhere but the UK. If you are in the EU, your local VAT and duties will be applied on imports. You may also receive a handling charge applied by your local carrier. By placing your order, you agree to these terms.

Deliveries are shipped by courier or Royal Mail. You will receive a shipping confirmation from the relevant courier once your order has been processed, along with your tracking number. We aim to process and deliver orders placed before 12:00pm (GMT) Monday–Friday on the same day. Orders received after 12:00pm (GMT) Monday–Thursday are aimed to be processed and dispatched the next day. Orders placed after 12:00pm (GMT) Friday and on Saturday and Sunday will all be processed the following Monday. This may take longer in peak seasons; please allow up to 5 working days for order processing. We are unable to carry out international deliveries on British public holidays.

Orders placed on public holidays are picked and shipped the next working day.

In peak times, which include popular sales and peak retail times like Christmas (including Black Friday), it may take longer to pick and ship your order.

We ship to: Australia, Austria, Belgium, Canada, China, Czech Republic, France, Germany, Hong Kong, Ireland, Italy, Japan, Lithuania, the Netherlands, New Zealand, Poland, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, and the United States.

UK & Ireland:

- Orders above £50: Complimentary delivery

- Orders below £50: £3.00

- Normally next working day, but please allow up to 3 days.

EU + Rest of World:

- Standard Delivery: £20

- Complimentary Delivery on all international shipments of orders over £150

Delivery outside the UK may be subject to customs, legal, and regulatory restrictions. To comply with local legislation, the recipient may be required to pay additional taxes, fees, levies, or import duty on Parks Candles purchases. The recipient will be responsible for all applicable taxes, including import charges for orders to overseas countries. We shall not be liable for such charges. Please contact the relevant customs office to check if these apply.

If you have any questions or need any assistance, please feel free to contact us at info@parkscandles.com. Our team is always happy to help!

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please refer to our refund policy for more information.

Unfortunately, we do not offer exchanges. However, if you change your mind after receiving your order, you may return it and place a new order for the right item. Please note that the original product must be unused in order to get a refund.

To start a return, you can use our Parks Candles return portal. Please make sure to review our refund policy for eligibility requirements and instructions.

If your order arrives damaged, defective, or if you receive the wrong item, please contact us immediately. We will evaluate the issue and make it right. Please refer to our refund policy for more information on damages and issues.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need a receipt or proof of purchase.

To start a return, you can use the Parks Candles return portal. If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need a receipt or proof of purchase.

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@parkscandles.com.