With our Scent-Sure guarantee, you are welcome to return any product in its original condition for a full refund or exchange within 28 working days of delivery. Please note that there must be no scratches or marks on the product and the product must not be used or damaged.

We request that you arrange and pay the cost of your return. If you are returning faulty or damaged products, we will refund the cost of your return if you supply us with a delivery receipt. Please email us your delivery receipt with your order number at [email protected].

Please enclose the following details with your returned product:


  Order Number


  Telephone Number


  Reason for return/exchange

For all countries, please send the items you'd like to return to:

  Customer Services - Returns Department

  Parks London Ltd.

  Unit 14c

  Hartlebury Trading Estate


  United Kingdom

  DY10 4JB

We suggest your product is wrapped securely and for your protection, we recommend you use a recorded delivery service as we can’t accept liability for goods lost in transit.

We kindly request you email our team at [email protected] before you send your return. Our customer services team will guide you in processing your refund and exchange. If you are unsatisfied with your product within the first 28 days, we are happy to process a full refund or exchange for a product of the same value. If you return a product after 28 days, we will issue you a discount voucher for use on our online store.

Please note that products purchased as a set can only be returned or exchanged as a complete set, not as individual items.

If you have any queries, or need any assistance, please feel free to contact us at [email protected]. Our team is always happy to help!