Deliveries are shipped with DHL and request a signature when received. You will receive a shipping confirmation from DHL once your order has been processed with your tracking number. We aim to process and deliver orders placed before 12:00pm (BST) Monday-Friday on the same day. Orders after 12:00pm (BST) Monday-Thursday are aimed to be processed and dispatched next day. Orders placed after 12:00pm (BST) Friday and on Saturday & Sunday will all be processed the following Monday. This may take longer depending on peak seasons. We are unable to carry out international deliveries on British Public Holidays.
Please note our factory is closed from the 23rd of December - 4th of January. All orders placed within these dates will be shipped week commencing 4th January. We will also not be able to send replacement products during this time period.
We ship to the following countries:
Australia, Austria, Belgium, Canada, China, Czech Republic, France, Germany, Hong Kong, Ireland, Italy, Japan, Lithuania, Netherlands, New Zealand, Poland, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United States.
Standard Delivery UK and Ireland (below £50, 1-3 working days): £5.00
Standard Delivery UK and Ireland (above £50, 1-3 working days): FREE
EU + Rest of World delivery
Standard Delivery: £20
Complimentary Delivery on all international shipments on orders over £150
Please note our delivery prices have changed to reflect additional Brexit charges imposed on 1st January 2021.
Please allow up to 5 working days for delivery during Black Friday Weekend and the Christmas period. If it has been more than 5 working days since you have received your shipping confirmation, please contact our customer services team at [email protected] or call 0208 830 6300. We cannot guarantee delivery dates for non-EU shipments as they are subject to customs clearance in the destination country.
Taxes and Duties
All purchases outside of the UK are excluding VAT however due to new Brexit regulations, deliveries within the EU may now incur import duties. Delivery outside the EU will be subject to customs, legal and regulatory restrictions. To comply with local legislation, the recipient may be required to pay additional taxes, fees, levies or import duty on Parks London purchases.
The recipient will be responsible for all applicable taxes including import charges for orders to overseas countries. We shall not be liable for such charges. Please contact the relevant customs office to check if these apply.
If you have any queries, or need any assistance, please feel free to contact us at [email protected]. Our team is always happy to help!