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Free UK Delivery over £ 50 | Europe £ 60

DELIVERY AND RETURNS POLICY

Standard Delivery UK & Ireland (below £50, 1-3 working days): £5.00

Standard Delivery UK & Ireland (above £50, 1-3 working days): FREE

Standard Delivery Europe (below £60, 1-3 working days): £10.00 - £15.00*

Standard Delivery Europe (above £60, 1-3 working days): FREE*

Orders placed before 12:00pm (BST) midday Monday – Friday will be processed and delivered within 1 – 2 days UK and Europe*. Deliveries are shipped via DHL and request a signature when received. The following areas may take a little longer; Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man.

We try to process and deliver all UK and European deliveries next day however this may take longer depending on peak seasons.

*Delivery price and time varies on European location

*Free delivery excluded from Switzerland

INTERNATIONAL DELIVERIES (COUNTRIES OTHER THAN THE UNITED KINGDOM, IRELAND AND Europe)

International delivery USA and Rest of World (1-5 working days): £25.00 - £35.00*

Next day delivery available. Orders placed before 9:00am (BST) midday Monday – Friday can be processed and dispatched same day for next day delivery. *

International delivery will be via DHL. Depending on the size and weight of your order a courier may be used instead, and a signature upon delivery may be required.

Delivery charges are based on the country we are shipping to, this will be calculated as you proceed through our checkout.

We ship to the following countries: Argentina, Austria, Bahamas, Barbados, Belgium, Bermuda, Brazil, British Virgin Islands, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, India, Ireland, Isle Man, Italy, Japan, Jersey, Luxembourg, Netherlands, Norway, Poland, Portugal, Qatar, Singapore, South Korea, Spain, Switzerland, United Arab Emirates, United Kingdom, United States.

We cannot carry out international deliveries on British Public Holidays. 

*Delivery price and time varies on International location

TAXES & DUTIES

Deliveries within the EU will incur no import or export duties. Some international deliveries may be subject to customs, legal and regulatory restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees, levies, or import duty on Parks London purchases.

You will be responsible for all applicable taxes including import charges for orders to overseas countries. We shall not be liable for such charges. Please contact the relevant customs office to check if these apply. For deliveries to China, we would advise customers to keep the value of your order under £100 (1000 RMB) to lower risk of import duties. 

DELIVERY TIMESCALES

Delivery timescales are dependent on the delivery option selected during checkout.

During November and December, it may take up to 7 working days to receive your order via DHL due to higher postal volumes. Orders placed on Saturdays, Sundays or Bank holidays will not be processed until the next working day.

If it has been more than five working days and you have not received your order (UK orders), please contact our customer services by email at [email protected]or on 0208 830 6300.

International deliveries take approximately up to 1-5 working days. During the Christmas period, these delivery times may vary due to higher volumes.

We cannot guarantee delivery dates for overseas delivery as they are subject to customs clearance in the destination country.

 

RETURNS

You may return any Product in its original condition for a full refund or exchange within 28 working days of delivery. Original condition means that there are no scratches or marks on the Product and the Products packaging has not been opened or damaged.


Please enclose the following details with your returned Products:


      Your Name

      Your Email

      Your Telephone Number

      Your Address

      Order Number

      Reason for return/exchange

 

For all countries please send your returned products to:

 

Customer Services – Returns Department

Parks London Ltd.

Unit 14C

Hartlebury Trading Estate

Kidderminster, DY10 4JB

You must arrange for and pay the costs of returning the Products to us. Please ensure that the package is wrapped securely and for your protection, we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit.

If you are returning a faulty or damaged product(s), we will refund the cost of returning your order if you supply us with a delivery receipt. 

Products purchased as a set can only be returned as a complete set, not as individual items.
When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply. Should anything spring a fault in the first month, we will, of course, give you your money back.